Shipping policy

PATAIN

SHIPPING & DELIVERY POLICY

At PATAIN, every piece we send out carries the weight of the hands that shaped it — and we take that responsibility seriously at each stage of its journey to you. This policy outlines how we pack, ship and deliver your order across India, and what to expect for pieces made especially for you.

1. Order Processing

Once an order is placed and payment is confirmed, our team begins preparing your piece with care. Orders are typically processed and dispatched within 1–3 business days, except where a longer timeline applies as set out below.

Orders placed on Sundays or public holidays will be processed on the next working day.

2. Delivery Timelines

In-stock products

Ready pieces are delivered across India within 4–7 working days from the date of dispatch, depending on your location and the serviceability of our courier partners.

Made-to-order & Price-on-Request pieces

Certain PATAIN creations — including bespoke Signature jewellery, select Indian & Burmese silver artefacts, and pieces offered on a price-on-request basis — are handcrafted after your order is placed. For these, delivery timelines are linked to production and are communicated to you directly by your PATAIN executive at the time of order confirmation.

Because these pieces involve karigar craftsmanship sourced from interior villages, timelines may vary from one piece to another. We will keep you informed of progress and any change in the expected delivery date.

All timelines are estimates. Deliveries to remote or non-serviceable pincodes, and periods of high demand such as festive seasons, may require additional time.

3. Serviceability

We currently deliver across India. If your pincode is not serviceable by our standard courier network, our team will reach out to arrange an alternative delivery method or logistics partner.

4. Shipping Partners & Packaging

Given the value and craftsmanship of our pieces, PATAIN ships exclusively through trusted, insured logistics partners equipped to handle high-value silver shipments, with tracking provided on every order.

Every order leaves our facility in tamper-evident, secure packaging, true to the care with which each piece is made.

5. Shipping Charges

Shipping charges, where applicable, are communicated at checkout or by your PATAIN executive prior to order confirmation. Any complimentary shipping offers will be indicated at the time of purchase or on the relevant product page.

6. Order Tracking

Once your order is dispatched, you will receive a confirmation via email or WhatsApp along with the tracking details for your shipment.

7. Delivery Attempts & Receipt

— Please ensure someone is available to receive the order at the delivery address, as our shipments require a signature on delivery given the nature of the products.
— In case of a failed delivery attempt, our courier partner will make further attempts as per their standard process; you may also be contacted to reconfirm the address or a suitable time.
— We request that you inspect the package at the time of delivery. Any concern regarding a damaged, tampered, or incorrect shipment should be reported to us within 48 hours of delivery, along with photographs, via WhatsApp or email.

8. Delays

While we make every effort to meet the timelines mentioned above, delivery may occasionally be affected by courier delays, weather, regional disruptions or other circumstances beyond our control. Should such a delay occur, our team will proactively keep you informed.

9. Questions About Your Order

For any assistance regarding shipping, dispatch status, or delivery timelines — particularly for made-to-order and price-on-request pieces — please reach out to your PATAIN executive, or contact us directly via WhatsApp or email, and we will be glad to help.

PATAIN — a division of Indo Burma Trading Corporation Pvt. Ltd.